Privacy Policy | 9ajili Official Gaming Platform

1. Introduction and Scope

This Privacy Policy explains how 9ajili collects, handles, and protects your information when you use our website and mobile applications. This policy applies solely to our platform services provided to users within the Philippines.

Please note that this policy does not apply to third-party websites, external payment gateways, or other platforms you may visit after leaving our site. We encourage you to review the privacy policies of any third-party services you interact with.

2. Personal Information We Collect

We collect information necessary to provide a secure and legal gaming experience. This data is grouped as follows:

• Account and Identity Data: Usernames, passwords, email addresses, and contact details to create and manage your account.
• Verification Documents: Government-issued IDs and proof of address used to verify your identity and ensure you meet the legal age requirements.
• Payment Data: Details required to process deposits and withdrawals, handled through secure payment processors.
• Gaming and Transaction Activity: Records of your wagers, winnings, deposits, withdrawals, and game preferences to manage your account balance and history.
• Technical Data: IP addresses, browser types, device identifiers, and operating system details to optimize platform performance and security.
• Support Communication: Records of your interactions with our customer support team to resolve queries and improve our service.

3. How We Collect Data

We gather information through three primary channels:

• Directly from You: Information you provide during registration, KYC verification, or when contacting support.
• Automated Collection: Data collected automatically via cookies and similar technologies as you navigate our platform.
• Partner Providers: Data received from our partner service providers, such as identity verification agencies and payment processors.

4. Why We Use Data

Your data is used for the following purposes:

• Account Management: To maintain your profile and provide access to our gaming services.
• Financial Processing: To facilitate deposits and withdrawals securely and accurately.
• Compliance: To verify your age and identity as required by gambling regulations in the Philippines.
• Security: To prevent fraud, multi-accounting, and unauthorized access to platform services.
• Personalization: To customize your user experience and display relevant content.
• Legal Obligations: To fulfill mandatory reporting and auditing requirements applicable to gaming operators.
• Marketing: To send promotions and updates, provided you have given your explicit consent.

5. When We Share Data

We do not sell your personal data to third parties. We only share information with:

• Service Providers: Partner payment processors, KYC verification services, and technical infrastructure providers necessary for platform operation.
• Legal Authorities: When required by applicable law, court order, or to prevent fraudulent activities.

6. How We Protect Data

We employ industry-standard security measures to protect your information, including:

• Encryption: Use of secure encryption protocols for data in transit between your device and our servers.
• Access Control: Strictly limiting internal access to personal data to authorized personnel only.
• Isolation: Ensuring payment data is processed through isolated, secure channels provided by our payment partners.
• Monitoring: Continuous monitoring of our systems to detect and prevent unauthorized access or data breaches.

7. Cookies and Tracking

We use cookies to enhance your experience, remember your preferences, and ensure the security of your session. For a detailed explanation of the types of cookies we use and how you can manage them, please visit our Cookie Policy.

8. Your Rights

You maintain several rights regarding your personal data:

• Access and Correction: You may request a copy of your data or ask us to correct inaccurate information.
• Deletion and Portability: You can request the deletion of your data or ask for it to be transferred to another service.
• Objection and Withdrawal: You may object to certain processing activities or withdraw your consent for marketing at any time.

To exercise these rights, please contact our support team via the channels available on this site. Note that even after account closure, we must retain certain data to comply with gambling and anti-money laundering regulations in the Philippines.

9. How Long We Retain Data

Personal data is retained for as long as your account remains active. Once an account is closed, we continue to store specific data only for the duration required by applicable law in the Philippines to meet legal, regulatory, and auditing obligations.

10. Age Limits

Our services are strictly restricted to individuals aged 18 years and older. If we discover that a minor has created an account, that account will be closed immediately. Parents or legal guardians who become aware of a minor's account should report it to us immediately via our support channels.

11. Cross-Border Transfers

To provide our services, some of our technical or payment providers may operate outside the Philippines. In such cases, we ensure that appropriate safeguards are in place to protect your data during these transfers.

12. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. All updates will be published on this page. We encourage you to periodically check the "Last Updated" date at the top of this page to stay informed.

13. Contact Us

If you have any questions or concerns regarding your privacy or the way we handle your data, please reach out to us through the Support Page or the official contact channels available on this platform.